call now: 0871 781 9877

Mon to Fri: 8am - 10pm | Sat & Sun: 9am - 9pm

Frequently Asked Questions

Q. When will I receive my tickets?

A. Tickets will be sent by first class mail 7/10 days prior to departure.

Q. When must I pay the balance of my holiday?

A. Full payment is due 13 weeks prior to departure.

Q. How do I make a payment?

A. You can pay by either cheque, credit or debit card.

Q. Who do I make cheques payable to?

A. Fast Track Holidays Limited

Q. Where can I book shore excursions?

At your cruise operator's website or once you are onboard your ship.

Q. How can I pre book my seats on Virgin Atlantic?

A. Use Virgin Atlantic's update your booking page.

Q. What should I do if I wish to cancel my holiday?

A. Any cancellation requests must be put in writing to us from the lead passenger. Where applicable you will be subject to charges.

Q. Can I do a name change?

A. Any change requests must be put in writing to us from the lead passenger. The charge depends on how close you are to departure, and we can normally action this upto 7 days prior to depature, however this depends on your tour operator.

Q. Can you send me a brochure?

A. Unfortunately we only hold a limited number of brochures for internal company use. Please contact your tour operator if you wish to receive a brochure.

Q. What should I do if I have a complaint about my holiday?

A. In the unlikely event that there is a problem with your holiday, please put your complaint in writing to us. This must reach us within 28 days of your return date.

Offers are subject to availability at the time of booking. Should the cruise deal you’d like not be available our travel consultant will offer you an alternative.
Please read the legals and privacy policy carefully before booking.

ABTA bonded travel agent No. J1138 & bonded tour operator No. 6605
ATOL Protected | Member of the Association of Cruise Experts

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• Debenhams Concessions:
• Romford,
• Guildford,
• Basildon,
• Reading.
• Tesco Concessions:
• Gatwick,
• Leicester,
• Ipswich
• Northampton.